IMPORTANT: These Terms contain an arbitration agreement and (if permitted by law) a class action waiver. Please read carefully.
1. This Is a Binding Agreement
By clicking “I agree,” replying “I agree” (or another response identified as acceptance) in a messaging flow, creating an account, downloading or using our app, accessing the Services through an AI Agent acting on your behalf, or otherwise accessing or using the Services, you agree to be bound by these Terms, our Privacy Policy, and, where applicable, our Consumer Health Data Privacy Policy, each of which is incorporated by reference.
Before you may join an Eka group, you must affirmatively accept these Terms in the Eka onboarding conversation. The acceptance prompt will identify the action that constitutes agreement. Your electronic acceptance has the same legal effect as signing a written agreement.
If you do not agree, do not use the Services.
If you use the Services on behalf of another person or entity, you represent and warrant that you have authority to bind that person or entity, and “you” includes that person or entity.
If you authorize an AI Agent (such as Claude, ChatGPT, or another personal AI assistant) to use the Services on your behalf, you remain bound by these Terms. Actions taken by your authorized AI Agent are considered your actions for purposes of these Terms, and you are responsible for them. See Section 5A.
2. Eligibility
You must be at least 13 years old to use the Services. By using the Services, you represent and warrant that you are 13 or older. The Services are not intended for, and may not be used by, anyone under 13. We do not knowingly collect personal information from children under 13; if you believe a child under 13 has provided us personal information, please contact us at privacy@talktoglow.com and we will investigate and delete the information.
Romantic and dating features are restricted to users 18 and older. If you are between 13 and 17, you may use Glow for age-appropriate non-romantic connections — including friendships, activity partners, and professional/mentorship connections. You may not create, send, or receive romantic introductions, and you will not be matched with adult users for any purpose. We may apply additional safeguards (including community segregation, profile-field restrictions, photo privacy defaults, and content filtering) for users under 18. See Section 5B.
Eka is strictly limited to users 18 and older. If you are under 18, you may not access Eka, accept or join an Eka group, or attend an Eka-coordinated gathering as a participant or guest. Adult users may not add, invite, or bring anyone under 18 to an Eka group or Eka Experience. We may require additional age verification before permitting access to Eka.
Teen-user accounts (13–17) are currently available only to users located in the United States. We do not knowingly create teen accounts for users located outside the United States.
By using the Services, you represent and warrant that you have provided accurate age information. We may ask you for age verification information at any time. If we determine (in our sole discretion) that you have misrepresented your age — for example, that you are under 13, or that you are under 18 while using adult-only features — we may suspend or terminate your account immediately and delete associated data.
We do not knowingly allow users under 18 to access adult-oriented connection types or Eka. If you become aware that a user under 18 is attempting to access Eka or another adult-only feature, please report it to safety@talktoglow.com.
3. Changes to the Terms
We may modify these Terms from time to time. If we make material changes, we will provide notice via the Services, email, or other reasonable means. Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of the updated Terms. Where required by law, or where a change materially affects Eka-specific arbitration, assumption-of-risk, or release provisions, we may require renewed affirmative acceptance before further Eka participation.
If you do not agree to the updated Terms, you must stop using the Services and may request account deletion as described in the Privacy Policy and/or within the Services.
4. The Services — Introductions, Group Matching, Messaging, and Experience Coordination
Glow is an AI-enabled matchmaking and introductions product that may:
• Interact with you via text and/or voice (directly or through an authorized AI Agent),
• Learn about you based on what you provide and your settings,
• Generate match recommendations and introductions to other users,
• Form small groups of users, including Eka groups of up to six participants,
• Suggest and help coordinate real-world gatherings or activities, such as meeting at a restaurant or going on a hike, and
• Enable messaging between users who are introduced or placed in a group, including through supported third-party messaging channels.
Glow facilitates several types of connections — friendships, activity partners, professional networking, and (for users 18 and older) romantic introductions. Eka is an adult-only feature that matches users into small groups and helps coordinate real-world gatherings and activities (each, an “Eka Experience”).
No Guarantee of Matches or Outcomes. We do not guarantee that you will receive introductions or group placements; that any person will accept, attend, remain in, or behave appropriately in a group; that a reservation, venue, route, activity, or schedule will be available or suitable; or that any friendship, romantic, professional, or other outcome will occur.
No Public Profiles (Product Design). The Services are designed around selective introductions and do not require public browsing of user profiles by default. When you accept an Eka group, however, information described in the Privacy Policy may be shared with every confirmed participant in that group. Product features may evolve over time.
4A. Eka — Adult Group Experiences
Eka’s role. Eka is a technology, matching, and coordination service. Unless we expressly say otherwise in writing for a particular activity, Glow is not the organizer, host, operator, guide, venue, restaurant, travel agent, transportation provider, medical provider, security service, or seller of alcohol for an Eka Experience. Glow personnel generally will not attend, supervise, monitor, or control an Eka Experience. Other users, venues, activity providers, drivers, and vendors are independent third parties and are not Glow’s employees, agents, or representatives.
Plans and third parties. Eka may suggest or help coordinate a date, time, venue, meeting point, route, reservation, ticket, or other logistics. Suggestions may be generated with AI and may be inaccurate, incomplete, outdated, unavailable, or changed without notice. You must independently verify material details, including operating hours, reservations, costs, route and trail conditions, weather, permits, accessibility, activity difficulty, equipment needs, and venue rules. Third-party terms, fees, cancellation policies, waivers, and privacy practices may apply.
Your decision and responsibilities. Participation is always voluntary. You are responsible for deciding whether a person, place, activity, and condition are appropriate for you; for your own health, fitness, equipment, clothing, food and allergy precautions, accessibility needs, belongings, and conduct; and for complying with law and third-party rules. Do not attend if you feel unsafe or are not able to participate safely. Do not bring minors or unconfirmed guests.
Transportation, alcohol, and substances. You are responsible for arranging and evaluating your own transportation. Glow does not screen or insure participants who offer rides, and any carpool is a private arrangement between participants. Do not drive while impaired. You may consume alcohol only if lawful for you to do so, and you may not pressure another person to drink, use any substance, accept a ride, go to a private location, or engage in romantic or sexual conduct.
No emergency or check-in service. Eka is not an emergency response, rescue, medical monitoring, or personal safety service. Do not rely on Glow to monitor attendance, detect that you are in danger, contact emergency services, or locate or rescue you. In an emergency, call 911 or the appropriate local emergency number first.
5. Account Registration and Security
To use certain features, you must create an account. You agree to:
• Provide accurate, current, and complete information,
• Maintain and promptly update your information,
• Keep your login credentials secure,
• Not share your account or allow others to access it without our permission,
• Notify us immediately of unauthorized access or suspected security issues.
You are responsible for all activity that occurs under your account, including activity initiated by an AI Agent you have authorized.
We may suspend or terminate accounts that we reasonably believe have been compromised, are being used fraudulently, or violate these Terms.
5A. AI Agent Access and Authorization
The Services may be accessed through authorized AI Agents (such as Claude, ChatGPT, OpenClaw, or other personal AI assistants) that act on your behalf.
Authorization. To grant an AI Agent access to your account, the agent registers with your email address. You will receive an authorization email containing a 4-digit verification code and approve/deny links. You must verify that the code in the email matches the code your agent reported before approving. Authorization grants the agent an API key credential (or, where applicable, an OAuth access token) to act on your behalf.
Bot-initiated accounts. An AI Agent may create a Glow account on your behalf using your email address. The agent must provide your year of birth (and, if needed, your full date of birth) for age verification. The account is not active until you approve the authorization email. You are responsible for ensuring all information your agent provides at registration is accurate, including your year of birth, name, and email address. If we determine that any of this information was misrepresented, we may suspend or terminate the account immediately, and you will be liable for any harm caused by the misrepresentation.
Your responsibility. You are responsible for all actions taken by your authorized AI Agents, including account setup, profile updates, intent creation, messages sent to other users, photos uploaded, and settings changes. You should only authorize agents you trust. You agree that the legal effect of an action taken by your authorized AI Agent is the same as if you took the action yourself.
Agent autonomy and unintended actions. You acknowledge that AI Agents may take actions that diverge from your specific intent — including hallucinated actions, misunderstandings of your instructions, or behavior driven by the agent provider’s own model decisions. By authorizing an AI Agent, you accept this risk and agree that such actions are nonetheless attributable to you for purposes of these Terms. Your remedy for unintended agent actions is to revoke the agent’s authorization and to seek any further recourse from the agent’s provider.
API key security. Your API key is a credential equivalent to a password. You are responsible for its security. Do not share your API key with untrusted parties. If you believe your key has been compromised, revoke the agent and re-register.
What agents can and cannot do. Authorized AI Agents can take any action you could take yourself, subject to the limits in these Terms and the Privacy Policy. Agents cannot access other users’ data, bypass Glow’s privacy controls, or take actions you have not authorized.
Agents acting on behalf of teen users. An AI Agent may register or act on behalf of a teen user (13–17). When the registered user is a teen, the same restrictions described in Section 5B apply to all agent-mediated actions. The agent cannot circumvent these restrictions and may not create romantic intents, raise photo privacy levels, or set dating-context profile fields on behalf of a teen user.
Activity logging. By authorizing an AI Agent, you consent to Glow logging the agent’s activity for security, abuse detection, and dispute resolution purposes.
Revocation. You may revoke any AI Agent’s access at any time through your account settings. Revocation is immediate. A parent or legal guardian may also revoke an AI Agent’s access on behalf of a teen user — see Section 5B.
Agent suspension. We may suspend or revoke an AI Agent’s access if we determine (in our sole discretion) that the agent is being used to violate these Terms, harass other users, spam the platform, attempt to circumvent rate limits, mass-register accounts, or engage in other prohibited conduct.
Rate limits. Automated access through AI Agents is subject to rate limits on API calls, messages, photo uploads, and other actions. Limits exist to protect the Services and other users. Attempts to circumvent rate limits may result in agent suspension.
Mass registration prohibited. Each AI Agent registration must correspond to a single human user who has consented to the registration. Mass-registration of accounts through agents or other automated means is prohibited and grounds for immediate suspension of all involved agents and accounts.
5B. Users Under 18
Glow takes additional precautions for users between the ages of 13 and 17 (“teen users”):
• Community segregation. Teen users are placed in a separate community designed to prevent them from being matched with, contacted by, or appearing as candidates to adult users.
• No romantic or dating features. Romantic and dating connection types are not available to teen users.
• No Eka access. Teen users cannot access Eka, join or be shown in an Eka group, or attend an Eka Experience.
• Restricted profile fields. Profile information related to physical attributes, relationship status, sexual orientation, religion, political views, income, and other adult-context fields will not be collected from teen users.
• Default photo privacy. Photos uploaded by teen users default to a private setting and cannot be made visible to other users.
• Additional safeguards. We may apply additional content filtering, conversation moderation, and reporting safeguards.
• Agent access. AI Agents acting on a teen user’s behalf are subject to all of the above restrictions and cannot bypass them.
• Geographic restriction. Teen-user accounts are currently available only to users located in the United States.
Parental rights. A parent or legal guardian may contact us at privacy@talktoglow.com to:
• Request a copy of personal information we have collected from their child
• Request that we delete their child’s account and associated data
• Request that we stop further collection or use of their child’s personal information
• Revoke any AI Agent’s authorization to act on their child’s behalf
6. Privacy and Your Settings
Our collection and use of personal information is described in our Privacy Policy and, for information that qualifies as consumer health data under applicable law, our Consumer Health Data Privacy Policy.
Glow may offer settings that affect what the system stores and learns (for example, privacy-first modes where the system stores embeddings or limited representations rather than full, human-readable transcripts, where feasible). Your choices may affect the quality of matching and personalization.
7. Safety and Your Interactions with Other Users
You are solely responsible for your interactions with other users, including communications, group participation, transportation arrangements, and in-person meetings.
No Background Checks or Identity Guarantee. To the extent permitted by law, Glow does not conduct criminal background checks or other screenings of users unless we explicitly state otherwise in writing. We do not guarantee that a user is who they claim to be, is accurately representing their age or history, is safe, or is suitable for you or the group.
Use Caution. When meeting users in person or attending an Eka Experience:
• Prefer a public, populated place, especially for a first meeting;
• Tell a friend or family member where you are going and when you expect to return;
• Arrange your own transportation and avoid sharing your home address;
• Independently check the venue, route, weather, activity difficulty, accessibility, and equipment needs;
• Manage your own food allergies, medical needs, and physical limitations;
• Trust your instincts, respect boundaries, and leave at any time; and
• Call emergency services first if anyone faces immediate danger.
Glow is not responsible for the conduct of users online or offline. However, we may take action (including suspension or termination) if we receive reports or otherwise determine that conduct violates these Terms or our policies. Report safety concerns through the Services when available or to safety@talktoglow.com. Reports involving teen-user accounts or suspected minors in Eka will receive expedited review.
7A. Assumption of Risk and Release for Eka Experiences
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Eka Experiences involve meeting and interacting with people Glow does not control and may involve travel, traffic, public or private property, physical exertion, uneven or remote terrain, weather, heat or cold, wildlife, food, allergens, alcohol, communicable illness, criminal or intentional acts, equipment, and delayed or unavailable emergency assistance. These risks can cause property loss, emotional distress, illness, bodily injury, disability, or death.
By choosing to attend or participate in an Eka Experience, you knowingly and voluntarily assume all inherent and reasonably foreseeable risks of the experience and travel to or from it, whether known or unknown, including risks arising from the conduct or negligence of other users, venues, activity providers, drivers, and other third parties.
To the maximum extent permitted by law, you release, waive, and covenant not to sue Glow and its affiliates, officers, directors, employees, agents, contractors, and suppliers (the “Released Parties”) for claims arising from or related to your attendance at or participation in an Eka Experience or travel to or from it, including claims for personal injury, death, illness, emotional distress, property damage, or loss. This release expressly includes claims alleging the ordinary negligence of a Released Party, including alleged negligent participant selection or matching; activity, venue, route, schedule, reservation, or transportation recommendation or coordination; warning or failure to warn; moderation, investigation, or response to reports; or other provision of the Services. This release does not apply to a Released Party’s gross negligence, willful misconduct, fraud, or any liability that cannot lawfully be waived.
8. User Content
8.1 What is “User Content”
“User Content” means content you or other users (or AI Agents acting on your behalf) submit, post, upload, transmit, or otherwise make available through the Services, including:
• Profile information you provide,
• Messages you send to Glow or other users,
• Photos, audio, or other media,
• Availability, RSVPs, group preferences, meeting plans, dietary or accessibility information, and other Eka logistics you provide,
• Feedback, reports, and other submissions.
User Content does not include Glow’s own software, models, or proprietary materials.
8.2 You are responsible for your User Content
You represent and warrant that:
• You own your User Content or have all rights needed to grant the licenses in these Terms,
• Your User Content is accurate to the best of your knowledge (where presented as fact),
• Your User Content does not violate law or third-party rights (privacy, publicity, copyright, trademark, etc.),
• Your User Content complies with these Terms and applicable policies.
This responsibility extends to User Content submitted by an AI Agent on your behalf. You are responsible for reviewing and supervising what your AI Agent submits.
8.3 License you grant to Glow
To operate the Services, you grant Glow a non-exclusive, worldwide, royalty-free, sublicensable (to our service providers), and transferable license to host, store, reproduce, process, modify (for technical purposes such as formatting), communicate, and display your User Content solely as necessary to:
• Provide, maintain, and improve the Services,
• Facilitate introductions, group matching, messaging, and Eka Experience coordination that you initiate or enable, including sharing information with confirmed group participants and third parties you direct us to use,
• Prevent fraud, enforce policies, and maintain safety,
• Comply with law.
This license ends when you delete your User Content or account, except to the extent:
• We must retain it for legal compliance, safety, dispute resolution, or enforcement purposes, or
• It has been shared with other users and they have retained it (e.g., messages you sent them), subject to product design and applicable law.
8.4 Feedback
If you submit suggestions, ideas, or feedback (“Feedback”), you grant Glow the right to use it without restriction or compensation, and without any obligation to you.
9. Prohibited Conduct and Content
You agree not to use the Services to:
9.1 Break the law or violate rights
• Violate any applicable law or regulation,
• Violate another person’s privacy, publicity, intellectual property, or other rights,
• Impersonate any person or misrepresent your identity, age, or affiliation.
9.2 Harm others or the community
• Harass, threaten, stalk, intimidate, or abuse others,
• Engage in hate speech or discrimination,
• Encourage or glorify violence or self-harm,
• Share sexually explicit content in ways that are non-consensual, exploitative, or otherwise prohibited.
Sexual content involving or directed at minors is strictly prohibited and will be reported to law enforcement and the National Center for Missing & Exploited Children (NCMEC) as required by law.
9.3 Exploit, spam, or solicit
• Send spam or unsolicited promotions,
• Solicit money or financial information from other users (including scams),
• Use the Services for commercial matchmaking, escorting, or similar services without our written consent.
9.4 Attack or misuse the platform
• Attempt to access non-public areas, accounts, or systems,
• Bypass security or access controls,
• Introduce malware or harmful code,
• Scrape, crawl, or use automated means to extract data,
• Reverse engineer or attempt to derive source code or underlying components of the Services (except where permitted by law),
• Use the Services to build or train a competing product (to the extent permitted by law).
9.5 Misuse user-to-user communications
• Share another user’s personal information without permission,
• Record calls/voice interactions or share private communications without consent, where prohibited by law,
• Use messaging to harass or intimidate.
9.6 Misuse AI Agent access
• Use AI Agents to mass-register accounts on Glow,
• Circumvent or attempt to circumvent rate limits,
• Use AI Agents to evade an account or agent suspension,
• Use AI Agents to take any action you would be prohibited from taking directly,
• Authorize an AI Agent to act on behalf of a person who has not consented to the registration.
9.7 Bypass age restrictions
• Misrepresent your age to access features restricted to adults,
• Register a teen user (13–17) using adult-only profile fields,
• Add, invite, bring, or knowingly permit a person under 18 to participate in Eka, or
• Use an AI Agent or any other means to circumvent the protections in Section 5B.
9.8 Misuse Eka or an in-person experience
• Bring an unconfirmed guest or misrepresent who will attend,
• Pressure or coerce another person to drink alcohol, use a substance, accept transportation, go to a private location, or engage in romantic or sexual activity,
• Disregard applicable law, permits, posted warnings, venue or trail rules, or reasonable safety instructions,
• Photograph, record, publish, or share another participant’s personal information or private communications without any consent required by law or these Terms,
• Represent that you are Glow’s employee, host, guide, security provider, or authorized representative, or
• Use an Eka group primarily for advertising, recruiting, fundraising, sales, or other commercial solicitation without our written consent.
We reserve the right to remove User Content, cancel or reconfigure a group or experience, and suspend or terminate accounts (and revoke AI Agent access) for violations or safety concerns.
10. AI Features and Disclaimers
Glow uses AI to generate responses, learn preferences (based on your settings), and support matching and introductions.
10.1 AI may be wrong or inappropriate
AI outputs may be inaccurate, incomplete, misleading, or offensive. You agree that you will use good judgment and not rely on AI outputs as professional advice (medical, legal, financial, or otherwise).
This includes AI-generated descriptions, summaries, “why this match” explanations, activity or venue suggestions, routes, schedules, availability information, safety-related suggestions, and other content describing users or an Eka Experience. Such content reflects model output rather than verified facts. You must independently verify important information and should not treat AI output as a factual representation of a person, place, condition, or risk.
10.2 Not professional advice
To the maximum extent permitted by law, the Services are provided for informational and entertainment purposes and are not a substitute for professional advice or counseling.
10.3 Explainability
The Services may provide explanations for recommendations, but we do not guarantee that explanations are complete, accurate, or that they reflect all factors involved.
10.4 Third-party AI Agents
When you authorize a third-party AI Agent (such as Claude, ChatGPT, or other personal AI assistants) to act on your behalf, the agent’s behavior is governed by its provider’s terms and is not under Glow’s control. Glow is not responsible for actions taken by an AI Agent that are outside what you intended, except to the extent those actions violate these Terms (in which case we may suspend the agent’s access). You are responsible for configuring and supervising your AI Agent appropriately, and you remain responsible for any action it takes on your behalf as described in Section 5A.
11. Messaging, iMessage, and Communications
Glow’s in-product messaging features are server-mediated. They are encrypted in transit (using TLS) and at rest, but they are not end-to-end encrypted. Glow may access message content for the purposes described in this Section and in the Privacy Policy — including providing the messaging feature, applying moderation, preventing abuse, investigating reports, and complying with law.
Eka may be offered through Apple Messages/iMessage or another third-party communications channel. Your use of that channel is also governed by the platform provider’s terms and privacy practices. Messages and identifiers may be processed by Apple, telecommunications carriers, device or operating-system providers, and other participants. The channel’s encryption and delivery properties are determined by those third parties and may vary by device, settings, recipient, and message type. A message delivered to Glow or another participant can be accessed, retained, copied, forwarded, photographed, or disclosed by its recipient even if it was encrypted in transit.
Depending on your settings and how a group is created, other participants may see the phone number, email address, name, photo, or other identifier associated with your messaging account. Do not send information you do not want every group participant to receive. Glow cannot control messages stored on another person’s device or account and cannot guarantee that a participant will keep communications confidential.
You consent to receive service-related messages needed to operate Eka at the phone number or messaging account you provide. Message and data rates may apply. You may ask us to stop automated service messages by replying STOP or by any other reasonable method that clearly communicates your request; doing so may prevent you from using Eka. Consent to receive marketing messages, if any, will be requested separately and is not a condition of purchasing or using the Services.
You are responsible for maintaining access to your account, phone number, messaging account, and devices. We may not be able to recover messages you delete or lose access to. We process message content and metadata as described in the Privacy Policy.
12. Paid Services, Subscriptions, and Trials
The Services may include paid offerings (e.g., premium subscriptions or concierge-style services). Fees, billing frequency, renewal terms, and cancellation instructions will be presented at the point of purchase.
Unless otherwise required by law:
• Fees paid to Glow are non-refundable once paid, except as required by law or explicitly stated in a purchase flow.
• If you purchase through an app store (e.g., Apple App Store / Google Play), your purchase may be subject to the store’s terms and billing rules, including cancellation procedures.
• Reservations, tickets, deposits, transportation, food, or other goods or services supplied by a third party are governed by that third party’s prices, cancellation terms, refund policies, and waivers. Unless we expressly identify Glow as the seller, Glow is only facilitating the arrangement and is not responsible for a third party’s charges, cancellations, refunds, or performance.
We may change prices and offerings from time to time as permitted by law, and we will provide notice where required.
13. Third-Party Services and Links
The Services may integrate or interact with third-party services, platforms, and places, including voice and AI providers, cloud infrastructure, analytics and payment processors, Apple Messages/iMessage, telecommunications carriers, maps and geocoding services, reservation and ticketing providers, restaurants, parks, trails, activity operators, venues, and transportation providers. Your use of a third party may be governed by separate terms, policies, rules, fees, waivers, and eligibility requirements. Glow does not control and is not responsible for third-party services, property, personnel, conditions, products, food, transportation, or conduct. A suggestion or coordination message does not constitute Glow’s endorsement or guarantee.
AI Agents (such as Claude or ChatGPT) that you authorize to act on your behalf are also third-party services and are governed by their providers’ terms. Your relationship with the AI Agent’s provider is separate from your relationship with Glow.
14. Intellectual Property; Limited License
14.1 Glow Materials
The Services, including software, features, designs, text, graphics, logos, and other materials (“Glow Materials”), are owned by Glow or its licensors and are protected by intellectual property laws.
14.2 License to you
Subject to your compliance with these Terms, Glow grants you a limited, personal, non-exclusive, non-transferable, revocable license to use the Services for your personal, non-commercial use.
14.3 Restrictions
You may not:
• Copy, modify, distribute, sell, lease, or sublicense any part of the Services,
• Use Glow’s trademarks without our permission,
• Remove proprietary notices.
15. Copyright and Takedown Requests (DMCA)
If you believe content on the Services infringes your copyright, please send a notice to:
DMCA Agent: Talida Shahriyari
Email: privacy@talktoglow.com
Address: 6130 W Flamingo Rd 861, Las Vegas, NV 89103
Your notice must include the information required by the Digital Millennium Copyright Act (DMCA). We may remove allegedly infringing content and terminate repeat infringers as appropriate.
Content uploaded to your account by an AI Agent acting on your behalf is treated the same as content you uploaded directly for purposes of DMCA notices and takedowns. You remain responsible for the content and for any infringement claims it gives rise to.
16. Termination; Suspension; No Obligation to Retain Content
We may suspend or terminate your account or access to the Services at any time if we believe you violated these Terms, created risk for Glow or other users, or if required by law. Termination or suspension of your account also revokes any AI Agents authorized to act on your behalf.
You may stop using the Services at any time and may request account deletion in accordance with the Privacy Policy and in-app settings (if available).
No Storage Guarantee. Glow is not a User Content storage service. We do not guarantee that User Content will always be available, and we may delete content as part of normal operations, policy enforcement, or product changes, subject to applicable law.
Our handling of your Personal Data after account termination is described in Section 9 of the Privacy Policy.
17. Disclaimers (No Warranties)
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” GLOW AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
• The Services will be uninterrupted, timely, secure, or error-free,
• Any matches, introductions, group placements, attendance, reservations, or outcomes will occur,
• Any Eka Experience, venue, route, activity, transportation arrangement, food, condition, or third-party service will be safe, suitable, accessible, lawful, accurate, available, insured, or as described,
• User interactions will be safe, respectful, lawful, sober, or free from harassment, violence, illness, injury, or other harm,
• Actions taken by an AI Agent on your behalf will accurately reflect your intent,
• The technical controls we use to segregate teen users from adult users are infallible,
• User profile information is accurate or independently verified.
User profile information is provided by users themselves (or by AI Agents on their behalf) and is not independently verified by Glow. We do not warrant the accuracy of any user profile, matching attribute, age representation, or AI-generated description.
Glow is not responsible for the content or conduct of AI Agents acting on behalf of other users. The user who authorized an AI Agent bears full responsibility for that agent’s actions, and Glow’s only obligation is to provide tools to revoke or suspend agent access as described in Section 5A.
Glow is not a professional event planner, tour operator, outdoor guide, medical provider, chaperone, security company, insurer, or emergency response service. Glow does not assume a duty to supervise an Eka Experience, inspect a location, assess a participant’s fitness, monitor weather or conditions, prevent misconduct, or rescue or protect a participant.
Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.
18. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL GLOW OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITATION ALSO APPLIES TO CLAIMS ARISING FROM AN EKA EXPERIENCE OR TRAVEL TO OR FROM IT, INCLUDING CLAIMS INVOLVING PERSONAL INJURY, DEATH, ILLNESS, EMOTIONAL DISTRESS, PROPERTY DAMAGE OR LOSS, FOOD OR ALLERGEN EXPOSURE, TRANSPORTATION, WEATHER OR TERRAIN, CRIMINAL OR INTENTIONAL ACTS, OR THE CONDUCT OF USERS OR THIRD PARTIES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLOW’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:
(a) $20 USD, OR
(b) THE AMOUNT YOU PAID TO GLOW FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
19. Indemnification
You agree to indemnify, defend, and hold harmless Glow and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:
• Your use of the Services,
• Your User Content,
• Your violation of these Terms or applicable law,
• Your violation of any third-party rights,
• Actions taken by an AI Agent you have authorized,
• Misrepresentation of your age or eligibility, including any age information provided by an AI Agent on your behalf,
• Your attendance at, participation in, transportation to or from, or conduct during an Eka Experience, including the conduct of any guest or passenger you bring or transport,
• Your violation of a venue, provider, trail, park, reservation, transportation, or other third-party rule or agreement, and
• Any third-party complaint, report, or legal action arising from your conduct on the Services, during an Eka Experience, or that of an AI Agent you authorized.
20. Governing Law
These Terms are governed by the laws of the State of Nevada, excluding its conflict of laws principles, except where prohibited by applicable law.
21. Dispute Resolution and Arbitration
Please read carefully. This affects your legal rights.
21.1 Informal resolution
Before filing a claim, you agree to contact Glow to try to resolve the dispute informally by sending notice to:
legal@talktoglow.com, describing the dispute and the relief sought.
21.2 Arbitration agreement
Except for disputes that qualify for small claims court or disputes seeking injunctive relief for intellectual property infringement, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by JAMS under its applicable rules.
• Location: Las Vegas, NV (or remote, as agreed)
• Arbitrator: One arbitrator
• Language: English
This arbitration agreement applies to all accounts, including accounts that were created by an AI Agent on your behalf, and to Eka users who accept these Terms through a messaging flow. By approving an AI-Agent-initiated account or replying with the affirmative response identified in the Eka acceptance prompt, you accept this arbitration agreement and class action waiver as if you had signed a written agreement.
If you are a teen user (13–17) and a court of competent jurisdiction determines that you have validly disaffirmed this arbitration agreement under applicable law, the dispute may be brought in court instead, in the venue described in Section 20.
21.3 Class action waiver
To the maximum extent permitted by law, you and Glow agree that disputes will be brought only on an individual basis and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action.
If a court determines that this waiver is unenforceable for a particular claim, then that claim must be litigated in court (not arbitration), and only that claim.
21.4 Exceptions
Either party may seek:
• Relief in small claims court for eligible disputes, or
• Injunctive relief in court for intellectual property misuse/infringement.
22. Export Controls and Sanctions
You agree to comply with all applicable export control and sanctions laws. You represent that you are not located in, under control of, or a national or resident of any country or territory subject to comprehensive U.S. sanctions, and you are not on any prohibited or restricted party list.
You may not use the Services for any prohibited end use.
23. General Terms
Entire Agreement. These Terms, the Privacy Policy, the Consumer Health Data Privacy Policy where applicable, and any supplemental terms, safety notices, fee disclosures, or event-specific waivers presented for a feature or Eka Experience form the entire agreement between you and Glow regarding the Services.
Severability. If any provision is found unenforceable, the remainder remains in effect.
No Waiver. Failure to enforce a provision is not a waiver.
Assignment. You may not assign these Terms without Glow’s prior written consent. Glow may assign these Terms in connection with a merger, acquisition, or sale of assets.
No Third-Party Beneficiaries. These Terms do not create third-party beneficiary rights.
24. How to Contact Us
Glow Tech, Inc.
Attn: Legal Department
6130 W Flamingo Rd 861
Las Vegas, NV 89103
Email: legal@talktoglow.com
Privacy: privacy@talktoglow.com
Safety and incident reports: safety@talktoglow.com
